Privacy Policy

What does Hawaiian Poké Bowl do?

Hawaiian Group International BV, a private limited liability company under Belgian law, with its registered office at Kielsbroek 4 box 24, 2020 Antwerp, registered with company number 0769.524.061, and its affiliated companies and subsidiaries (hereinafter “Hawaiian Poké Bowl”), processes personal data of natural persons in the context of its restaurant and related activities. This may include customer data, partner and supplier information, employee data, and more.

If you have any questions, requests, or complaints regarding the processing of your personal data by Hawaiian Poké Bowl, please contact:

Hawaiian Customer Care
customercare@hawaiian.be

Hawaiian Poké Bowl adheres to a strict privacy policy in accordance with the General Data Protection Regulation (GDPR) and applicable legal requirements.

What personal data does Hawaiian Poké Bowl process?

Hawaiian Poké Bowl processes the personal data necessary for the execution of its business operations. This includes, but is not limited to, the delivery of products and services, entering into agreements, payment processing, customer management and feedback, personalization of customer experience, consumer research, and business analytics.

Personal data may include your name, contact details, language preferences, bank details, email address, and website behavior. Any communication you have with Hawaiian Poké Bowl may also be processed.

As a general rule, Hawaiian Poké Bowl does not process sensitive personal data as defined under the GDPR.

If you subscribe to our newsletter, you will receive regular emails and promotions at the email address provided. This address will only be used for the specific subscribed services. You may unsubscribe at any time via the link in each newsletter or by contacting Hawaiian Poké Bowl using the above details.

Source of personal data

Hawaiian Poké Bowl primarily obtains personal data directly from individuals through visits to our restaurants, websites, mobile apps, or other interactions with the brand. Children may only use our services from the age of thirteen (13), and always under parental supervision.

We may also receive personal data from business partners and suppliers (such as food delivery platforms).

We treat your data with respect and use it solely to serve you better.

Legal basis and purposes of processing

Processing may be based on your explicit consent. You may withdraw your consent at any time, free of charge and electronically, unless another legal ground for processing applies. Consent is one of the main legal bases for data processing by Hawaiian Poké Bowl.

In addition, any (proposed or ongoing) agreement with Hawaiian Poké Bowl may also serve as a basis for processing.

Hawaiian Poké Bowl may also process your data based on a “legitimate interest,” such as providing you with relevant updates or information (e.g., if you subscribed to our newsletter). This is always done within reasonable limits and never in a manner you did not consent to.

If you provide a (public) testimonial to Hawaiian Poké Bowl, we may publish it on our website or communication channels, possibly including limited personal data such as your name. However, sensitive information such as contact details or addresses will never be publicly disclosed. You can always reach out with questions about this via the contact details provided in this policy.

Where possible, personal data will be anonymized and used for statistical and analytical purposes.

Retention period

Unless a specific retention period is required or permitted by law, Hawaiian Poké Bowl will not retain your personal data longer than necessary for the purposes for which they are processed. This is regularly reviewed. We retain and use your personal data to manage your relationship with us, enhance your overall customer experience, and comply with our legal obligations (e.g., tax regulations), resolve disputes, enforce agreements, and as otherwise described in this policy.

Sensitive data is only retained for as long as necessary to fulfill the related agreements, unless retention is legally required to demonstrate proper performance.

We strive to keep your data up to date and correct any inaccuracies or delete data when no longer needed.

Data security

Hawaiian Poké Bowl takes reasonable technical and organizational measures to safeguard the integrity, security, and confidentiality of your personal data. Data is stored on secured servers owned or operated by us or our trusted partners. However, no data transmission or storage method can be fully guaranteed as 100% secure. We recommend that you protect your login credentials and never share them with others.

Processing by / sharing with external partners

Hawaiian Poké Bowl primarily processes data internally (both in-house and externally for communication purposes).

Data is only shared with third-party partners when necessary to provide services or fulfill business operations. Only essential information is shared, and always under data processing agreements that ensure proper protection in line with GDPR requirements.

If data is transferred outside the EU to countries not recognized as having adequate protection under GDPR, Hawaiian Poké Bowl will implement appropriate safeguards to ensure a similar level of protection.

We make every effort to ensure that third-party processors or joint controllers (e.g., cloud providers) comply with GDPR and local data protection laws. To this end, the aim is to conclude as many “data processing agreements” as possible with the main partners.

Your rights under the GDPR

Hawaiian Poké Bowl guarantees that you, as an involved natural person, can exercise the rights that the GDPR grants you (information, access, copy, improvement, rectification and right ‘to be forgotten’, restriction of and objection to processing, transferability of data).

You may exercise these rights electronically and free of charge via the contact details listed at the beginning of this policy. In cases of excessive or unfounded requests, Hawaiian Poké Bowl may charge an administrative fee.

In some cases, we may deny or restrict your request where permitted by applicable law.

Restaurant opening events

During our restaurant opening events, photo and video recordings may be made in which visitors may be visibly identifiable. The images captured may be used by us for publication on our website, social media channels, internal and external communication materials, marketing purposes, as well as for archiving purposes. By participating, you agree that such photos and videos of you may be taken and used. Visitors are also deemed to be aware, upon entering the event, that they may be photographed or filmed. If you nevertheless wish to object to being visibly identifiable or to the use of such images, you may notify us in advance at marketing@hawaiian.be or inform our staff on site. We will take this into account within reasonable limits.

Cookies

Hawaiian Poké Bowl uses cookies on its websites and portals. A cookie is a small file stored by your browser on your device containing information. Most browsers are set to accept cookies by default. You can adjust your browser settings to reject all cookies or alert you when a cookie is being sent. Note that disabling cookies may limit the functionality of some website features or services.

When using our online services, we (and our vendors) may collect information about your activities to offer personalized advertising.

For details on the cookies used, please refer to our separate cookie policy.

Links to other websites and social media

Our online services may contain links to websites operated by third parties. Please review their privacy policies and terms of use, as we are not responsible for their practices or policies.

Questions or complaints regarding your personal data?

Please refer to the contact details shared at the beginning of this statement.

If you have a complaint, you may also contact the relevant supervisory authority. In Belgium, this is the Data Protection Authority (www.privacycommission.be). You also retain the right to seek legal recourse through national courts. 

Version of this privacy policy

This policy was last updated on 01 July 2025. We may update this statement from time to time. If we do, we will post the revised version along with the updated date. Please review this page regularly for the latest version of our privacy policy.